Cancellation and Refund Policy

Refund Policy for LW Vvorld (A Unit of Liverwala World) products

Last Updated: 25.07.2025

Thank you for choosing products by LW Vvorld (A Unit of Liverwala World) for your Ayurvedic health and wellness needs.
We are committed to providing you with high-quality products, but we understand that there may be situations where you need to request a refund.
Please read our refund policy carefully to understand the terms and conditions associated with refund requests:
 

1. Eligibility for Refunds

- Refund policy is acceptable only against damage to the product.
- However, refund can be given under special circumstances (LIVASHWINA UNIVERSAL PRIVATE LIMITED will take this decision keeping in mind the interests of the company). Transport and other taxes applicable on that product will be deducted.
- Products must be purchased directly from our official website www.liverwala.in, or through our authorized retailers.
- To be eligible for a refund, you must provide proof of purchase (order number, receipt, or invoice).

2. Refund Requests

- Refund requests must be made within 7 days from the date of purchase.
- To initiate a refund, please contact our customer support team at lwvvorld@gmail.com or call us at +91 9350611106 / +91 8307511106.
- We may request additional information or documentation to process your refund request.

3. Refund Process

- Once your refund request is received and approved, we will process the refund within 3–4 business days.
- Refunds will be issued using the same payment method used for the original purchase unless otherwise specified.
- Shipping and handling fees are non-refundable.

4. Product Returns

- In some cases, we may require you to return the product to us before processing a refund. If requested, please follow the instructions provided by our customer support team.
- Products returned for a refund must be in their original, unopened, and unused condition, unless the product is damaged or defective.

5. Damaged or Defective Products

- If you receive a damaged or defective product, please contact us immediately.
- We will arrange for a replacement or a refund, including any associated shipping costs.

6. Refunds for Promotions and Bundles

- If you purchased LW Vvorld products as part of a promotional offer, bundle, or package deal, refunds will be provided based on the terms of the specific promotion.
- Partial refunds for individual items within a bundle may not be available.

7. Contact Us

If you have any questions or concerns regarding our refund policy or the refund process, please don't hesitate to reach out to our customer support team:

📍 Address: 256, 269, 178/8, Shiv Nagar, Barodiya Garden, Ward No 4, Gohana Mandi, Gohana, Sonipat – 131301, Haryana, India
📧 Email: lwvvorld@gmail.com | info@liverwala.in
📞 Helpline: +91 9350611106, +91 8307511106

At LW Vvorld (A Unit of Liverwala World), we value your satisfaction and strive to provide excellent customer service.
If you believe you are entitled to a refund for your purchase, please contact us, and we will do our best to assist you.

LIVASHWINA UNIVERSAL PRIVATE LIMITED reserves the right to update or modify this refund policy at any time without prior notice.
Please check this page periodically for any changes.